Hurricane Osprey Bow Dream Weaver

Caney Fork Outdoors will not be undersold.

We will price match any advertised price from an authorized United States brick-and-mortar or online retailer for the same kayak or qualifying product, including all shipping and any applicable hidden fees. If an authorized U.S. retailer is offering an identical*, in-stock item for less, we will match that total price.

To request a price match, please complete the form below or contact us at:

• Contact Form: Click To Go To Form
• Email: helpdesk@cfoutdoors.com
• Phone: (615) 696-7887
• Phone: (931) 858-5222

To qualify for a price match, the following conditions must be met:

• The customer must submit a price match request through the form or contact Caney Fork Outdoors directly with retailer details. The competitor must be an authorized U.S. brick-and-mortar or online retailer.
• The item must be identical* (new condition, same brand, model, year, size, color, configuration, and specifications).
• The item must be new and in-stock at the time of the request.
• The competitor’s price must include all costs, including shipping, handling, any fees, and/or any hidden fees.
• We reserve the right to verify pricing, availability, shipping charges, and product details.
• Price match requests must be submitted prior to purchase.
• We reserve the right to limit quantities to one per customer, per item, per day.
• Caney Fork Outdoors reserves the final decision on all price match approvals.
• We do not price match any online prices outside the contiguous United States.
• We do not price match during major promotional periods, including Thanksgiving Day through the Monday after Thanksgiving.
• We will match our own online pricing for in-store purchases upon request.

Caney Fork Outdoors will not honor price matches for:

• Percentage-off promotions or Buy One Get One Free offers without a specific final price
• Auctions or membership-based pricing sites
• Previously placed orders
• Promotions requiring purchase to receive a gift card
• Instant rebates, mail-in rebates, or financing offers
• Closeout, clearance, liquidation, going-out-of-business sales, or misprinted advertisements
• Any pricing that cannot be verified or is not publicly available at the time of request

• Full Name: Enter your full name.
• Email Address: Enter your email address.
• Company Name: Enter in the company that has the product in question.
• Question/Comment: Enter in the brick and mortar/online retailer's URL to find the product in question. Include the price they are wanting the product in question.

Accessory Shipments

Paddles, PFDs, dry bags, helmets, skirts, motors, rod holders, and accessories ship UPS, FedEx, or USPS Ground.

It lands on your doorstep like any other package. We email tracking the day it leaves our shop.

Order gear on the same order as a kayak we're hand delivering or shipping, and it comes with the kayak.

Kayak Shipments

We deliver kayaks two ways. Inside our delivery area, we bring your boat to you ourselves. Everywhere else, it ships LTL freight with a carrier that reports a 99.9% damage-free delivery rate. We'll tell you which one you're getting once your order is placed along with more details.

If we hand deliver it

Nothing to inspect, nothing to sign at the curb. We're the ones unloading your kayak, so if anything is wrong, tell us right there and we'll take care of it. We will call before hand for a meetup place.

If it ships LTL freight

Look the boat over before you sign the delivery receipt. If you see damage, write it on the receipt. That one step is what protects your claim. Then email clear photos to helpdesk@cfoutdoors.com within 2 hours of delivery. We also will email you more details on this process once the order is placed.

What we cover

Structural damage. Anything that compromises the hull or would void the manufacturer's warranty, confirmed with the vendor. We make it right.

Cosmetic damage. Light scratches or minor surface dents that don't affect performance or structure. We send a repair kit when one is available. If you'd rather have a replacement, a 20% restocking fee applies plus full shipping back to us.

Kayaks

• Coverage: 3-year limited warranty against defects in materials and workmanship, starting on the date you buy from a certified Hurricane dealer.
• Who it covers: Original owner only.
• Blemished kayaks: Blems sold as blems carry the same warranty. The blemish itself is not covered.
• Commercial use: 1 year.
• Repair or replace: Hurricane Kayaks decides whether a claim is covered and whether to repair or replace.

Register your kayak

The warranty only takes effect once your kayak is registered online with Hurricane Kayaks. Have your model, serial number, pedal drive serial number if your kayak has one, dealer name, purchase date and purchase price ready. Keep your receipt as proof of purchase.

Not covered

Freight damage, improper storage, improper use, abuse, towing, scupper cart damage, normal wear and tear, and color fading from UV exposure. Freight damage on a kayak we ship is covered by our Shipping Damage Free Guarantee above.

Filing a claim

Hurricane Kayaks asks you to start with the dealer you bought from. That is us. Email helpdesk@cfoutdoors.com with your proof of purchase, the model, the serial number, a description of the issue, and photos. We work the claim with Hurricane Kayaks and follow it through. Under Hurricane's policy, the customer pays return shipping, freight and packaging costs on warranty claims.

Read the full Hurricane Kayaks warranty policy.