At Caney Fork Outdoors, we work with top-tier freight carriers across the country to ensure your kayak arrives quickly, safely, and ready for the water.
We’ve also partnered with a white-glove delivery service designed to greatly reduce the risk of shipping damage. Because of this enhanced delivery process, you will no longer be required to sign and physically inspect your kayak at delivery. This carrier maintains an exceptional 99.97% damage-free delivery rate, giving you added peace of mind from warehouse to doorstep.
In the rare event that damage does occur, Caney Fork Outdoors will take care of the issue as long as it is reported within 2 hours of delivery and clear photos are submitted via email. If the damage is cosmetic (such as light scratches or minor surface dents) and does not affect performance or structure, we will provide a repair kit when applicable. If you prefer a replacement for cosmetic issues, a 20% restocking fee may apply.
For clarity, “damage” refers to any condition that compromises the structural integrity of the kayak hull or would void the manufacturer’s warranty as confirmed with the vendor.