Bending Branches Horizon Canoe Paddle

Caney Fork Outdoors will not be undersold.

We will price match any advertised price from an authorized United States brick-and-mortar or online retailer for the same kayak or qualifying product, including all shipping and any applicable hidden fees. If an authorized U.S. retailer is offering an identical*, in-stock item for less, we will match that total price.

To request a price match, please complete the form below or contact us at:

• Contact Form: Click To Go To Form
• Email: helpdesk@cfoutdoors.com
• Phone: (615) 696-7887
• Phone: (931) 858-5222

To qualify for a price match, the following conditions must be met:

• The customer must submit a price match request through the form or contact Caney Fork Outdoors directly with retailer details. The competitor must be an authorized U.S. brick-and-mortar or online retailer.
• The item must be identical* (new condition, same brand, model, year, size, color, configuration, and specifications).
• The item must be new and in-stock at the time of the request.
• The competitor’s price must include all costs, including shipping, handling, any fees, and/or any hidden fees.
• We reserve the right to verify pricing, availability, shipping charges, and product details.
• Price match requests must be submitted prior to purchase.
• We reserve the right to limit quantities to one per customer, per item, per day.
• Caney Fork Outdoors reserves the final decision on all price match approvals.
• We do not price match any online prices outside the contiguous United States.
• We do not price match during major promotional periods, including Thanksgiving Day through the Monday after Thanksgiving.
• We will match our own online pricing for in-store purchases upon request.

Caney Fork Outdoors will not honor price matches for:

• Percentage-off promotions or Buy One Get One Free offers without a specific final price
• Auctions or membership-based pricing sites
• Previously placed orders
• Promotions requiring purchase to receive a gift card
• Instant rebates, mail-in rebates, or financing offers
• Closeout, clearance, liquidation, going-out-of-business sales, or misprinted advertisements
• Any pricing that cannot be verified or is not publicly available at the time of request

• Full Name: Enter your full name.
• Email Address: Enter your email address.
• Company Name: Enter in the company that has the product in question.
• Question/Comment: Enter in the brick and mortar/online retailer's URL to find the product in question. Include the price they are wanting the product in question.

Accessory Shipments

Paddles, PFDs, dry bags, helmets, skirts, motors, rod holders, and accessories ship UPS, FedEx, or USPS Ground.

It lands on your doorstep like any other package. We email tracking the day it leaves our shop.

Order gear on the same order as a kayak we're hand delivering or shipping, and it comes with the kayak.

Kayak Shipments

We deliver kayaks two ways. Inside our delivery area, we bring your boat to you ourselves. Everywhere else, it ships LTL freight with a carrier that reports a 99.9% damage-free delivery rate. We'll tell you which one you're getting once your order is placed along with more details.

If we hand deliver it

Nothing to inspect, nothing to sign at the curb. We're the ones unloading your kayak, so if anything is wrong, tell us right there and we'll take care of it. We will call before hand for a meetup place.

If it ships LTL freight

Look the boat over before you sign the delivery receipt. If you see damage, write it on the receipt. That one step is what protects your claim. Then email clear photos to helpdesk@cfoutdoors.com within 2 hours of delivery. We also will email you more details on this process once the order is placed.

What we cover

Structural damage. Anything that compromises the hull or would void the manufacturer's warranty, confirmed with the vendor. We make it right.

Cosmetic damage. Light scratches or minor surface dents that don't affect performance or structure. We send a repair kit when one is available. If you'd rather have a replacement, a 20% restocking fee applies plus full shipping back to us.

Paddles

Bending Branches guarantees its paddles against manufacturing defects for two years from the date of purchase.

• Coverage: 2 years from the date of purchase.
• What it covers: Defects in materials and workmanship. Bending Branches reviews each case and decides what qualifies.
• How a claim is handled: Repair or replacement. Bending Branches states it honors all reasonable requests.

Wood paddles: a worn-looking Rockgard tip is normal

Every wood paddle is hand dipped in varnish four times, then the drip residue is burnished off the tip. That can leave the Rockgard tip looking worn, and it shows up most on the black tips. It is normal and does not affect how the paddle performs.

Filing a claim

Warranty claims are handled by Bending Branches. Submit yours on their warranty page with photos and a description of the issue, and a Bending Branches representative will respond with next steps.

File a claim and read Bending Branches' full warranty policy.